International Customer Support Agent

Cairo, Cairo Governorate, Egypt · Call center

Description

  • Provide customers with all required information related to the company products and services with Delighting them with a superior customer service.
  • Providing guidance in areas of professional matters as requested or needed.
  • Prioritizing and achieving multiple tasks, establishing and meeting deadlines.
  • Follow up all customers related issues and provide timely feedback to customers.
  • Adhere to customer support department policies and procedures.
  • Provide customers with superior recommendations and actions, and be a driver for customers Satisfaction and loyalty.
  • Perform standardized activities and tasks efficiently and effectively.
  • Pro-actively reinforce dopay’s customer care proposition during all contacts.
  • Implement high quality standards of support for customers through exceeding all KPI’s threshold.
  • Handle escalated calls from either the success team, call center to an outcome of maximum customer satisfaction.
  • Requirements

    -English Language proficiency is a must.

    -Excellent communication skills.

    -Attention to details.

    -0-3 Years of Experience.


    Benefits

    -Medical/life insurance.

    -Social Insurance.

    -Bonus and over time.

    -Attractive packages.

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